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Over 90% of Orders shipped by Australia Post arrive within these transit times.
At Hair By Science we offer our customers total peace of mind when they shop with us.
If you decide that you do not want an item you have ordered, you may take advantage of our Money Back Guarantee and return it to us for your money back. To do this you must notify us of your intention to return the item you no longer want to firstname.lastname@example.org within 14 days of us dispatching your order to you.
The product must be returned to us in AS NEW condition.
Should you have a change of mind and would like to either exchange the item (subject to our Returns Policy), the return shipping will be at your cost. We recommend registering and taking transit insurance on your return postage to us as items in transit are your responsibility until received back to our premises.
Due to State Health regulations, general medicines and prescriptions including any preparation that is taken via injection, transdermal application or orally are unable to be returned once the product has been opened and no longer in AS NEW condition.
If you have received the wrong order, any item is damaged or your order does not arrive please contact us and we will re-ship the order immediately.
All products purchased from Hair By Science are covered by transit insurance and are fully guaranteed by us. This ensures your order is received by you in good working order and is able to be used as intended by the manufacturer and / or as specified by us.
In the unlikely event that your order is misplaced or damaged in transit please email our Customer Service team on email@example.com and give a full detailed description of the problem / damage, as well as your name, contact number or email address.